This demo will cover the steps for setting up and
using a cloud‑based VoIP service.
There are many cloud‑based VoIP service providers today,
and selecting one of them depends on several factors,
including your organization's specific needs,
the budget that you have,
existing technology and infrastructure in your organization,
and the support staff for the technology you choose
within your organization and outside.
Let's discuss Cisco WebEx to begin with,
a cloud‑based Unified Communications solution which has
different plans for personal use, small businesses or even for large enterprises,
and it has all the features like calling,
meeting, instant messaging, events, etc.
As for the pricing, you need to contact Cisco,
and they will suggest you for the prices.
Then you have another popular cloud‑based VoIP service provider, which is Zoom.
It also has all the features for personal or business
users to look for. From Meetings,
to Chat, or Whiteboard, you get everything with Zoom.
Zoom also has different products like Zoom Phones,
Zoom Rooms, and even Zoom Contact Centers.
You can also check out Zoom pricing based on industry‑specific plans. Now
let's go ahead and explore Microsoft Teams. Based on the location, you have
different plans for it, so make sure you select the correct location from
the drop‑down. Now let's take a look at the different licenses Microsoft has
to offer. Each license type includes access to multiple applications and
features, for example, access to Office Suite,
Microsoft Teams, applications related to content sharing,
project management,
etc. You can select the licenses based on the needs
and budgets of your organization.
You can set up their subscription by providing basic details for your account,
the payment terms,
etc, and then you can provide your domain details to complete the setup.
I have already provided my account details and my payment
methods to sign up for a Microsoft Teams account. Now I'm logged
into Microsoft Teams admin center, and I can explore all the
features like managing users,
different devices like IP phones or Teams Rooms on Windows or Android.
I can also go to the Voice blade to check voice‑related stuff,
such as Operator Connect, Direct Routing,
etc. I can also check the Phone numbers from here. Other
policy‑related configurations can be accessed here.
You can also explore multiple options like an emergency
address under the Location options.
For reporting, you have Analytics & Reports. That gives you the option to
check different reports and access the Call quality dashboard to monitor
your organization and ensure everything looks good.
You can also log into admin.microsoft.com portal to set up your users
or you can go to the Billing tab to find out what other features you
can purchase for your organizations.
You can check your already purchased products under the Product
option. You can explore checking the Health status or other settings
such as domain or organizational details.
I have created a few courses on Microsoft Teams here on
Pluralsight. Make sure you check them out.
Let's go ahead and get some licenses for the end users now. Let's go
to Billing, and then Purchase services. We have all the licensing
options for small and medium businesses,
and then we have some licensing options,
E1, E3, or E5 enterprise licenses. Let's go ahead and
explore about enterprise E5 license. It includes all the
Office apps like Microsoft Outlook, Microsoft Word, Excel,
PowerPoint, etc. Now, let's check the collaboration and
communication‑related applications this license has to offer.
Microsoft Teams is also included here.
Some other applications are also part of this bundled license. I've made the
purchase of this Enterprise E5 license already, so let me go ahead to the option
Your products now. Here I can verify that the Office 365 trial is in place
already, and it's currently assigned to three users. Now, let's go ahead and
check the Active users page and let's add a new user. Let's fill in the details
for this user and click Next.
On this page we can select the license, so let's select Office 365 E5,
and then let's select the location to be United States. Keep in mind
that many services in Microsoft Teams are location dependent, so make
sure you select the right location.
Now,
let's go ahead and click on Next. On this Optional settings page, you can
select the rule you want to assign to this user. For now I'm going to leave
it as a normal user without any admin privilege.
And now let's click on Finish.
Let's close it out. Now, the user is created,
and we can validate the licenses assigned to this user as
Office 365 E5 license. As an administrator,
you can reset the password for this end user as well.
If you want to verify any details for this user in PowerShell to
get more modular view, you can connect to Microsoft Teams module
first, and then let's use this command, Get‑Csonlineuser, along
with this user's identity,
that is the user's email address. You can now check
the status of enterprise policy, voicemail policy, and all other services for this user here in PowerShell.