In this demo,
we will show you how to use a cloud‑based network monitoring tool
to identify and resolve VoIP related issues.
Let's explore Microsoft Teams. If you want to monitor or troubleshoot
Microsoft Teams related issues, you must log in to the Microsoft Teams admin
portal. Under the Users tab here, let's go to Manage Users options. And from
here, let's select the user you want to see the calls for. You can check its
status, like the Directory status, Audio Conferencing number,
Phone System status,
etc. Now let's see what's going on for this user in terms of call
quality. You could see overall calls for this user during the last
seven days, with the number of good or poor calls.
If you want to see each call in detail, you can come down
here under the Meetings & calls options,
and then select the call for which you want to find out details.
Let's see a call detailed here. You see the call details like
calling and call party, how was the connectivity, the system
devices involved, and the duration,
etc. Now let's go ahead and click on Advanced tab to find
out more details. Here you can find a lot more details with
Maximum jitter, Average jitter, Maximum packet loss,
etc., during this call. Now let's select another call for poor call
quality and see how was the network details with that. We can see the
details like round‑trip time, jitter, or packet loss. For this call, we
see lots of jitter and packet loss.
Now let's go to Advance tab and find things with more in detail.
Let's go down to the Inbound network options and see here
the maximum packet loss is quite high.
I'm sure a call like this would cause a lot of frustration for the users.
You can also see on which side the packet loss occurred and take the
necessary action. Other important place in Microsoft Teams is call quality
dashboard. The call quality dashboard gives you the overall health of the
infrastructure. You can find how many good or poor calls have happened over
a specific period of time. I have a whole course on troubleshooting
Microsoft Teams devices.
You can find more details about Microsoft Teams monitoring and troubleshooting in that course.