There are other third‑party tools as well, which help you monitor and
troubleshoot the Unified Communication infrastructure.
Let's start with one of the very popular tools called IR Prognosis.
It's been used widely by many IT operation teams I have seen around the globe.
It supports both on‑prem or cloud‑based solution to monitor the overall
unified communication infrastructure health and call‑related services. You can
monitor live calls in real time for many platforms,
and this tool can help you with voice call quality‑related issues as well.
One more tool that helps you understand the traits from Cisco environment is
called TranslatorX. Diagnostic log files from the UC servers are quite verbose
with lots of details, and, you need to filter out the specific details for that
call that you're troubleshooting, and this tool is really a fantastic tool that
helps you with many protocols like Q.931, H.323, MGCP, Skinny or SCCP protocol,
or even SIP protocol.
You can drop the diagnostic files that You have downloaded from
Cisco Unified Communication Manager server, and filter them out
right here to find more details.
So I definitely recommend this tool to any VoIP engineer,
as you would definitely spend time analyzing the large
trace files from the UC servers.
The success of any business today depends on IT. Another
popular tool that monitors your entire network,
including the Unified Communication network, is SolarWinds. It helps network
engineers to view traffic, detect issues, and diagnose problems for on‑prem or
cloud‑based networks. If you have the right tool,
you can solve the toughest network problem.
You can monitor real‑time traffic,
especially for your Unified Communication infrastructure.
It definitely has got lots of capabilities to help you monitor and
troubleshoot your Unified Communication infrastructure.
There are so many tools out there, like Splunk, that can help you with
monitoring and troubleshooting issues in your infrastructure, quickly and effectively.